All orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding public holidays). At times of high order traffic, there may be delays in the processing of orders.

EXPRESS SHIPPING (Australia Post): Estimated delivery within 1-3 business days from the dispatch day.

STANDARD SHIPPING (Australia Post): Estimated delivery within 5-7 business days from the dispatch day.

SHIPPING DEPARTMENT BUSINESS HOURS: Our dispatch facility operates Monday to Friday (excluding SA public holidays) 9am-4pm ACST.

SHIPPING CARRIER: We ship all orders via Australia Post. Shipping method can be selected at the end of the checkout process (Standard or Express).

UNDELIVERABLE ORDERS: If your order is returned to our warehouse as it was undelivered, unclaimed, or refused, our team will get in touch to resolve the issue. If the parcel was returned due to a
mistake in the address provided or unclaimed items, there will be a fee to reship the item to you.

DELAYS AND STOLEN ITEMS: Mike’s Beef Jerky is not responsible for unforeseen delays due to the Australia Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once
items are scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen, or damaged items with Australia Post.

Parcels left unclaimed are returned to our facility after 5 business days. All products will be inspected, and extra fees may apply.

If you are unhappy with our product for ANY reason, please get in touch WITHIN 3 DAYS of your delivery, and our team will investigate this. For our team to investigate any issues, they need your Order number (which can be found in your confirmation email) and images of what has been received within this timeframe.

Please DO NOT THROW AWAY any products before our team has responded. If our team does not receive adequate images or receipt of returned products, we cannot provide any refund or replacement. Each issue is investigated on a case-by-case basis.

Please contact our customer service team at orders@mikesbeefjerky.com.au or call during business hours on 0409 635 491.

All of our products purchased online cannot be on sold. If you are wanting to sell our product please contact our wholesale team admin@mikesbeefjerky.com.au